Delivery

When will I get my order?

– We strive to fulfill orders within 3–7 days, after which your purchase is promptly shipped. Delivery times vary based on your location:
– USA: 3–4 business days
– Europe: 6–8 business days
– Australia: 2–14 business days
– Japan: 4–8 business days
– International: 10–20 business days

Where will my order ship from?
– Our products are globally sourced. We partner with an on-demand order fulfillment company that has facilities worldwide, ensuring efficient delivery.

Customs and Taxes
– For international orders, additional customs and tax fees may apply. These are determined by your local customs office and are beyond our control. We recommend consulting your local customs office to understand any applicable fees.

Missing Orders
– If your order hasn’t arrived within the expected timeframe:
– Verify the delivery address in your shipping confirmation email.
– Inquire at your local post office.
– Check with your neighbors.
– If you still can’t locate your order, contact us at customerservice@mrglitterati.com with your order number. We’re here to assist!

Orders

How are your products made?
– We collaborate with a print-on-demand drop shipper with global facilities, ensuring your order is processed in the most efficient location.

Tracking Your Order
– You will receive a tracking link via email once your order ships. For any queries regarding tracking or shipment, please contact us at customerservice@mrglitterati.com.

Issue with Your Order
– If your order arrives damaged or incorrect, we deeply apologize. Please email us at customerservice@mrglitterati.com within a week of receipt with photos of the issue and your order number. We’ll resolve the matter swiftly.

Returns and Refunds

Return Policy
– While we do not offer returns or exchanges, if there’s an issue with your order, please contact us at customerservice@mrglitterati.com.

Refunds
– Refunds are provided for orders that arrive damaged or incorrect. Contact us with evidence, and we will organize a refund for you.

Exchanges
– Currently, we do not offer exchanges. Please refer to our sizing charts in product descriptions for guidance. If an item is mislabeled, contact us within a week of receipt with your order number and photos, and we’ll replace it or issue a refund.