Sunday departing the 65th Primetime Emmys, my better half and I called for our limousine and began travel to complete our reservation with Providence LA. Noting the Emmys both started and ended late, we were behind schedule and were on course for a 9:05 pm to 9:10 pm arrival. I telephoned the venue to inform them only to be called nearly simultaneously by their staff. I informed them the awards show ended late and we would be 5 to 10 minutes late. I was summarily informed this would be deemed a cancellation were I not to reschedule, else be charged a $150 fee.
I was far from happy with being addressed this way and I opted not to dine with Providence and returned to Beverly Hills as this was certainly a harbinger of bad service. I then chose to dine with The Belvedere at The Peninsula and, as with other visits, the staff (Sergio in particular) was stellar and took my reservation en route. The Belvedere’s more than 16 years of Michelin Five Diamond ratings and Forbes Four Stars delivered in spades.
Far from a true Providence, note my star rating for this callous service.
