I was very excited…then deflated. Not three days ago I dined with Fleur by Hubert Keller at Mandalay Bay. The Chicken Sandwich was very good, albeit the bacon didn’t exactly join the sandwich, rather rested atop the cheese and would fall out if not careful. The French Fries, yes French Fries were perfect and so was the Ocean Blue drink. Service was attentive and the venue very welcoming, we noted a team member neglect to wipe down two of the tables. With Brunch, I give Fleur a solid 4 Stars, 5 Stars had the tables been cleaned correctly.
Onward to Tech.
Upon arrival, our Server presented an iPad with the menu. What a great way to quickly browse a menu and gather details. Additionally, the iPad immediately felt cleaner than the typical menu that passes patron to patron. I wish every venue would use iPads or Galaxy Tabs for those of us (myself included) that prefer Android. Now for the bad news. Upon selecting menu items, the app states “To place an order, share this screen with Server”. Being entirely honest, 10 minutes were lost searching the menu for the “share” functionality. Screen after screen, button after button. Problem solved – who would guess “…share with Server” at Fleur actually means physically show the iPad screen to the Server! Half-Hearted Tech? When “Share” is presented in an application, most people anticipate sending the order from the iPad to the POS terminal (or Facebook, or well, wherever!). The ordering confusion may only apply to some of us, but one of two things needs to happen: the verbiage on the screen must change, or the integration to the POS terminal must be completed.
Enough tech bruising, Fleur is a delightful restaurant and the mere courage to implement such technology warrants praise.
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Mandalay Bay (n.d.). Fleur by Hubert Keller. [images] Available at: https://mandalaybay.mgmresorts.com/en/restaurants/fleur-by-hubert-keller.html [Accessed 21 Jan. 2014].